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18.12.2024

Card Security During the Busiest Season of the Year

"In the world of logistics, a single compromised fuel card can burn through your profits faster than a truck burns through diesel."

Card Security During the Busiest Season of the Year

The holiday season is approaching, and the opportunistic fraudsters that prey on transportation companies are growing busier. Fuel cards can comprise up to 30% of operating costs, so protecting them isn't just a security issue—it’s protecting your business’s bottom line. During peak season, you will deal with much higher risks, and this comprehensive guide will teach you how to protect your fuel payments with cutting-edge technologies.

The Rising Tide of Fuel Card Fraud During Peak Season

Bustling holiday period poses challenges for trucking companies and their drivers. As delivery demands increase and schedules are compressed, it is more likely that fuel card fraud and fuel theft will take place. Fleet operators are most vulnerable at this time because criminals know they will be operating in unfamiliar territory at a time when they are under pressure to meet deadlines.

Understanding Modern Fraud Techniques

Today's fuel card fraudsters employ sophisticated methods that go well beyond simple theft:

  • Skimming Operations: Criminals use advanced technology to capture card data at outdoor fuel terminals during genuine transactions, creating perfect copies for unauthorised purchases.
  • Card Swapping:  Often thieves and scammers replace valid fuel cards with blocked or compromised fuel cards, sometimes not being caught until the damage is significant.
  • Coordinated Break-ins: Trucks parked on streets are targeted by organised groups, who steal both fuel and payment cards.
  • Insider Schemes: There are those that work with corrupted staff to get access to card details and security protocols.

These crimes go further than just immediate financial losses and could cause a disruption in the entire supply chain at this most critical time of the year.

Eurowag's Security Solutions: Digital Protection for Your Cards

The EW Mobile App: Your First Line of Defense

The EW Mobile App enhances fuel card security through two practical features: EW Pay and Card Lock. These tools help drivers and fleet managers secure fuel payments while maintaining convenience.

EW Pay: The Future of Fuel Payments

EW Pay brings mobile payment technology to the trucking industry, offering several key advantages:

  • Contactless Security: You do not need to carry physical cards anymore; you can pay for fuel from your smartphone.
  • Geolocation Protection: Transactions are automatically blocked if attempted more than 100 metres from the designated pump.
  • Simplified Authentication: One can transact with a single PIN or biometric verification.
  • Transaction Visibility: Fleet managers can monitor transactions through the Client Self-Care portal. 

Card Lock: Enhanced Physical Card Protection

Card Lock provides an additional security layer for physical card transactions:

  • Secure by Default: Cards are automatically disabled for physical transactions until unlocked.
  • Flexible Unlocking Options: Drivers can unlock their assigned cards through:

• EW mobile app

• SMS

• Client Self-Care portal

• IVR (in Romania)

  • Timed Protection: Cards automatically relock after 30 minutes.
  • Efficient Fleet Management: Dispatchers and fleet managers can unlock any card in their fleet when needed.

Securing Your Mobile App Access

To maintain the highest level of security when using the EW Mobile App:

  • Enable biometric authentication when available
  • Keep your device's operating system updated
  • Never share your app credentials with anyone
  • Log out of the app when not in use.

Multi-Factor Authentication: The Next Evolution

To strengthen its security infrastructure, Eurowag has implemented Multi-Factor Authentication (MFA), which currently protects the "Users and Roles" section of the Client Self-Care portal. This enhanced security feature will be extended in the coming weeks to include EW Visa management.

Essential Security Guidelines for Card Holders

Best Practices for Physical Card Security

PIN Protection: 

Don't share your PIN with anyone, never write your PIN down or store it digitally, and never expose your keypad while entering your PIN.

Card Handling:

Always keep cards in a safe location, never leave cards unattended in vehicles, and report if cards are lost or stolen.

Transaction Monitoring:

  • Set up reasonable transaction limits to flag unusual activity.
  • Regularly review your account activity and transaction history.
  • Monitor recorded transactions to identify any unauthorised charges quickly.
  • Use the Client Self-Care portal to track all transaction activity.
  • Enable available account alerts for suspicious transactions.
  • Contact Eurowag immediately if you notice any unusual activity.

Reporting Criminal Activity

If you have reason to believe your card has been misused, you need to act quickly. If you are a victim of fraud, you should report it to the local police. In fact, this step is absolutely crucial not only to protect yourself but also to help prevent the misuse of other cards. It could be critical to identify patterns of criminal activity, which will help protect the entire transportation community. Log all suspicious transactions and supply this information to Investigating Authorities as well as Eurowag's Security team.

Implementation Guide: Getting Started with EW Digital Security

Setting Up EW Pay

1. Download the EW mobile app from your device's app store.

2. Complete the verification process:

• Create your account.

• Provide required identification documents.

• Wait for account verification approval.

• Set up your security preferences.

3. Link your fuel cards to your account.

4. Set up preferred authentication methods (PIN or biometric).

5. Begin using contactless payments at supported locations.

Activating Card Lock

1. Download and set up the EW mobile app (if using the app for unlocking)

2. Choose your preferred unlocking method:

• EW mobile app

• SMS

• Client Self-Care portal

• IVR (Romania only)

3. When needed, unlock your card using your chosen method.

4. Remember: Cards automatically relock after 30 minutes.

Note: For fleet managers and dispatchers, you can unlock any card in your fleet through the Client Self-Care portal.

Looking Ahead: The Future of Fuel Payment Security

To confront the growing threats in fuel card payments, Eurowag is continuously improving its security measures. Eurowag aims to grow EW Pay acceptance to more than 5,000 stations by 2025, significantly expanding secure payment options for European fleet operators. Simultaneously, we're enhancing our fraud detection capabilities for physical fuel card transactions, which remain the preferred payment method for most customers. Eurowag continues to enhance its security infrastructure, including the planned extension of Multi-Factor Authentication (MFA) to EW Visa management. This ongoing commitment to security improvements helps make secure fuel payments accessible to transport businesses of all sizes.

Taking Action: Protecting Your Fleet Today

Start protecting your fleet with Eurowag's security solutions. Download the EW app to experience secure fuel payments and streamlined operations.

Important: All these security features are available completely free of charge. They're not just optional extras - they're essential tools for protecting your business and managing risk effectively.

Remember: In fleet management, prevention is cheaper than recovery. Start with implementing these tools and guidelines today in order to step up security.

The Rising Tide of Fuel Card Fraud During Peak Season

Bustling holiday period poses challenges for trucking companies and their drivers. As delivery demands increase and schedules are compressed, it is more likely that fuel card fraud and fuel theft will take place. Fleet operators are most vulnerable at this time because criminals know they will be operating in unfamiliar territory at a time when they are under pressure to meet deadlines.

Understanding Modern Fraud Techniques

Today's fuel card fraudsters employ sophisticated methods that go well beyond simple theft:

  • Skimming Operations: Criminals use advanced technology to capture card data at outdoor fuel terminals during genuine transactions, creating perfect copies for unauthorised purchases.
  • Card Swapping:  Often thieves and scammers replace valid fuel cards with blocked or compromised fuel cards, sometimes not being caught until the damage is significant.
  • Coordinated Break-ins: Trucks parked on streets are targeted by organised groups, who steal both fuel and payment cards.
  • Insider Schemes: There are those that work with corrupted staff to get access to card details and security protocols.

These crimes go further than just immediate financial losses and could cause a disruption in the entire supply chain at this most critical time of the year.

Eurowag's Security Solutions: Digital Protection for Your Cards

The EW Mobile App: Your First Line of Defense

The EW Mobile App enhances fuel card security through two practical features: EW Pay and Card Lock. These tools help drivers and fleet managers secure fuel payments while maintaining convenience.

EW Pay: The Future of Fuel Payments

EW Pay brings mobile payment technology to the trucking industry, offering several key advantages:

  • Contactless Security: You do not need to carry physical cards anymore; you can pay for fuel from your smartphone.
  • Geolocation Protection: Transactions are automatically blocked if attempted more than 100 metres from the designated pump.
  • Simplified Authentication: One can transact with a single PIN or biometric verification.
  • Transaction Visibility: Fleet managers can monitor transactions through the Client Self-Care portal. 

Card Lock: Enhanced Physical Card Protection

Card Lock provides an additional security layer for physical card transactions:

  • Secure by Default: Cards are automatically disabled for physical transactions until unlocked.
  • Flexible Unlocking Options: Drivers can unlock their assigned cards through:

• EW mobile app

• SMS

• Client Self-Care portal

• IVR (in Romania)

  • Timed Protection: Cards automatically relock after 30 minutes.
  • Efficient Fleet Management: Dispatchers and fleet managers can unlock any card in their fleet when needed.

Securing Your Mobile App Access

To maintain the highest level of security when using the EW Mobile App:

  • Enable biometric authentication when available
  • Keep your device's operating system updated
  • Never share your app credentials with anyone
  • Log out of the app when not in use.

Multi-Factor Authentication: The Next Evolution

To strengthen its security infrastructure, Eurowag has implemented Multi-Factor Authentication (MFA), which currently protects the "Users and Roles" section of the Client Self-Care portal. This enhanced security feature will be extended in the coming weeks to include EW Visa management.

Essential Security Guidelines for Card Holders

Best Practices for Physical Card Security

PIN Protection: 

Don't share your PIN with anyone, never write your PIN down or store it digitally, and never expose your keypad while entering your PIN.

Card Handling:

Always keep cards in a safe location, never leave cards unattended in vehicles, and report if cards are lost or stolen.

Transaction Monitoring:

  • Set up reasonable transaction limits to flag unusual activity.
  • Regularly review your account activity and transaction history.
  • Monitor recorded transactions to identify any unauthorised charges quickly.
  • Use the Client Self-Care portal to track all transaction activity.
  • Enable available account alerts for suspicious transactions.
  • Contact Eurowag immediately if you notice any unusual activity.

Reporting Criminal Activity

If you have reason to believe your card has been misused, you need to act quickly. If you are a victim of fraud, you should report it to the local police. In fact, this step is absolutely crucial not only to protect yourself but also to help prevent the misuse of other cards. It could be critical to identify patterns of criminal activity, which will help protect the entire transportation community. Log all suspicious transactions and supply this information to Investigating Authorities as well as Eurowag's Security team.

Implementation Guide: Getting Started with EW Digital Security

Setting Up EW Pay

1. Download the EW mobile app from your device's app store.

2. Complete the verification process:

• Create your account.

• Provide required identification documents.

• Wait for account verification approval.

• Set up your security preferences.

3. Link your fuel cards to your account.

4. Set up preferred authentication methods (PIN or biometric).

5. Begin using contactless payments at supported locations.

Activating Card Lock

1. Download and set up the EW mobile app (if using the app for unlocking)

2. Choose your preferred unlocking method:

• EW mobile app

• SMS

• Client Self-Care portal

• IVR (Romania only)

3. When needed, unlock your card using your chosen method.

4. Remember: Cards automatically relock after 30 minutes.

Note: For fleet managers and dispatchers, you can unlock any card in your fleet through the Client Self-Care portal.

Looking Ahead: The Future of Fuel Payment Security

To confront the growing threats in fuel card payments, Eurowag is continuously improving its security measures. Eurowag aims to grow EW Pay acceptance to more than 5,000 stations by 2025, significantly expanding secure payment options for European fleet operators.Simultaneously, we're enhancing our fraud detection capabilities for physical fuel card transactions, which remain the preferred payment method for most customers.

Eurowag continues to enhance its security infrastructure, including the planned extension of Multi-Factor Authentication (MFA) to EW Visa management. This ongoing commitment to security improvements helps make secure fuel payments accessible to transport businesses of all sizes.

Taking Action: Protecting Your Fleet Today

Start protecting your fleet with Eurowag's security solutions. Download the EW app to experience secure fuel payments and streamlined operations.

Important: All these security features are available completely free of charge. They're not just optional extras - they're essential tools for protecting your business and managing risk effectively.

Remember: In fleet management, prevention is cheaper than recovery. Start with implementing these tools and guidelines today in order to step up security.